1. You must obtain an Approval Letter issued by Vietnam Immigration Department before your trip to Da Nang

2. When you arrive in Da Nang, visit the Visa on arrival office located on the ground floor of the Terminal view map. View Map

3. At the Visa on arrival office, get yourself an Application form for entry and exit visa, fill in the form and attach your photos

4. Present your passport, Approval Letter issued by Vietnam Immigration Department and your filled application form to immigration officers.

5. Pay visa fee and get the visa stamp.

1. Upon your arrival in Da Nang, please follow the directions of the 'arrivals' sign to reach the arrival immigration hall
2. Proceed through the automatic quarantine clearance system before completing the immigration procedures at the immigration counters. View Map
3. Please queue in accordance with the instructions of the immigration officers.
4. If you are wearing a hat, mask, or sunglasses, please remove them so that the immigration officers can verify your face.
5. At the immigration counter, please present your boarding pass and valid passport.
6. The immigration officers will stamp your passport to confirm your entry. Please retrieve your passport and proceed to the baggage claim area.
Please contact the immigration officers at the terminal for further information

Automatic entry procedures

With the aim of providing passengers with the most convenient and smooth experience, Terminal 2 provides a system of automated immigration arrival gates in the immigration area on the ground floor. The automated immigration arrival gates allow passengers to complete immigration procedures themselves, featuring a user-friendly interface for ease of use. Location Passengers can find the automated immigration arrival gates located on the right side of the immigration area. View Map

Procedure for going through the automated immigration arrival gates

Only Vietnamese passport holders are presently permitted to use the automatic immigration lane upon arrival at Terminal 2, subject to a number of conditions. Location of the visa office at the immigration area on the ground floor View Map.

For further inquiries, kindly reach out to the immigration department's headquarters in Da Nang at the following contact:

• Website: https://xuatnhapcanh.gov.vn/ or https://dichvucong.bocongan.gov.vn/

• Address: 78 Le Loi Street, Hai Chau District, Da Nang City

• Phone number: +84 932 595 996

1. You are still at the airport

Counter for Baggage Enquiries

For assistance, you can meet with Ground Services Company personnel at the Baggage Enquiries counter at the baggage claim area View Map.

Additionally

Please use the interactive/information support gadgets at the terminal or ask the support personnel at the closest information counter for instructions if you are at the airport and need help with misplaced items or baggage.

Locations of Information Desks at the Terminal

Area of the Ground Floor:

The public arrival hall's information desk View Map

The baggage claim area's information desk View Map

Area of the Second Floor:

Check-in Hall A's information desk View Map

Check-in Hall B's information desk View Map

2. You are no longer at the airport

Get in touch with the Ground Services Company:

For assistance if you have left the airport, please get in touch with the airline or ground services company.

Please click this link to research airlines and ground handling companies.

- VIAGS

URL: https://www.viags.vn/en-US/lost-baggage

Tel: +84 (0)97 225 2739

Email: lfdad@viags.vn

- SAGS

URL: https://sags.vn

Phone: +84 (0)916 253 675

Email: manageronduty-dad@sags.vn

- BL

URL: https://www.pacific-airlines.com/lien-he.html

Hotline: 1800 1550