FAQs

Find answer for frequently asked questions about airport procedure, facilities and services and so on.

GENERAL

Yes. You can find more detailed information via this link (enter the link).

A1: The currency exchange counters are positioned in the north of the public Arrival Hall - ground floor (view map).
A2: Another currency exchange counter is located beyond the security checkpoint on the second floor of the departure hall You can find more detailed information on the map (view map)

It's located inside the ticket office, on the second floor of the terminal, near the check-in counter number 54 (view map)

A1: Public Areas:
• At pillars numbers 01, 07 & 08 in the public Arrival Hall - Ground floor (view map)
• In the area to the right of entrance B - 2nd floor (view map)
• In the area to the left of entrance A - 2nd floor (view map)

A2: Restricted Areas: After completing security check, you can find smoking rooms by turning left or right and walking down to the end of the corridor. Smoking rooms are located at the end of each corridor on the 2nd floor.
• Smoking room number 01 (view map).
• Smoking room number 02 (view map).

A1: At AAL currency exchange & express delivery counter, located in the north of the public Arrival Hall - ground floor (view map)
A2: There is a post office on Nguyen Van Linh street, within an 18-minute walk

Please contact the security staff or Information staff for further information.

A1: The ATM is located in Check-in Zone A, on the 2nd floor of the terminal (view map)
A2: The ATMs are situated in the south of the public Arrival Hall
Detailed information:
• BIDV - ground floor, Arrival Hall, Public area - Tel: 19009247 (view map).
• SEABANK - ground floor, Arrival Hall, Public area - Tel: +842363584360 (view map).
• HSBC - ground floor, Arrival Hall, Public area - Tel: +842837247247 (view map).
• VIETINBANK - 2nd Floor, Check-in Hall, Entrance A - Tel: 1900558868 (view map).
 

You can find more detailed information via this link (enter the link).

The following airlines operate self-service check-in at Danang international terminal:
• Vietnam Airlines
• Korean Air
• Asiana Airlines
• Starlux Airlines
• China Airlines
• T-way Air

The Baggage Storage Service is located inside the glass building, situated in the parking lot. For further instructions, please dial the hotline number +84388849900.
You can find more detailed information on the map (view map).

A1: The repacking and baggage weighing areas are located in the Check-in Hall A&B, next to the Information Desks, on the second floor:

- Check-in Hall A (view map)

- Check-in Hall B (view map)

A2: Another repacking and baggage weighing area can be found on the ground floor of the terminal:

- Location 1 (view map)

- Location 2 (view map)

When your hold luggage is lost, delayed or damaged, please locate the Baggage Enquiries Counter, positioned in the restricted area for arrivals, near the Baggage Claim No.1,
You can find more detailed information on the map (view map).

 

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