Flight status information

Stay informed of your flight status with real-time updates on the screens located in the departure hall - 2nd floor or through the terminal's website:

Departure flight

Arrival flight

Airlines Contact

Airline Information pages include ground personnel contact information for that specific airline.

Baggage Enquiries

1. You are still at the airport

Counter for Baggage Enquiries

For assistance, you can meet with Ground Services Company personnel at the Baggage Enquiries counter at the baggage claim area.(view map)

Additionally:

Please use the interactive/information support gadgets at the terminal or ask the support personnel at the closest information counter for instructions if you are at the airport and need help with misplaced items or baggage.

Locations of Information Desks at the Terminal

Area of the Ground Floor:

The public arrival hall's information desk. (view map)
The baggage claim area's information desk. (view map)

Area of the Second Floor:

Check-in Hall A's information desk. (view map)
Check-in Hall B's information desk. (view map)

2. You are no longer at the airport

Get in touch with the Ground Services Company:

For assistance if you have left the airport, please get in touch with the airline or ground services company.

Please click this link to research airlines and ground handling companies.view more

VIAGS

SAGS

BL

Other Enquiries

Please contact us via email or call our 24-hour hotline if you need further assistance or information.

Please note that your personal feedback data may be shared with other relevant third parties —to enable them to follow up and reply to you directly about your feedback.

FAQs

Find answers on these pages. For frequently asked questions about airport procedure, facilities and services.

Feedback and Suggestions

If you have feedback or suggestions on how we can enhance your experience at Da Nang International Terminal, please let us know here.

Raising Concerns

If you have reason to believe that a Da Nang International Terminal (DIT) employee, or anyone acting on behalf of DIT has engaged in illegal or otherwise improper conduct, you should promptly report the matter via our hotline or email below:

For matters relating to customer enquiries, complaints and compliments, please refer to Feedback and Suggestions.